FREQUENTLY ASKED QUESTIONS
What are your delivery options?
We offer 4 different delivery options:
Flat Rate $10.00 – This is standard shipping, it will usually take anywhere between 5-10 days within the continental USA. A tracking number is automatically emailed once the label is scanned.
Discreet $15.00 – This option is double packaged and is shipped priority. Usually at the destination within 2-3 business days. A tracking number is automatically emailed once the label is scanned.
Signature $20.00 – This option is double packaged, ships priority and requires a signature for delivery. This option is perfect if the package is being delivered to a high crime area. A tracking number is automatically emailed once the label is scanned.
Guaranteed $25.00 -This option is double packaged and is shipped priority. Usually at the destination within 2-3 business days. If this package is lost in transit we will reship 100% of the time no questions asked. A tracking number is automatically emailed once the label is scanned.
What service do you use for delivery?
Is there a guaranteed shipping option?
Yes, but only for domestic orders. Not only is it guaranteed but it also ships priority!!
This option means we will replace your package if it is lost in transit and the USPS tracking reflects this. This option does not include if your package is stolen off your porch or from your mailbox. We offer a signature delivery options as well so please let us know and we can add that to your order.
Do you provide international delivery?
,Yes! However, there are unfortunately some countries we will not ship to. Usually, it’s countries that the U.S.A. has under embargo.
Do you guarantee international delivery?
We are currently working on a solution, however the answer is: not at this time. We guarantee them up to passing our customs inspection, but we do not have control after that. The reason is that we cannot control how postal services work in every country. Please understand that if we ship seeds internationally it is AT YOUR OWN RISK.
Can I combine multiple orders or add onto an existing order?
Yes! As long as your order has not shipped we can modify, add items, replace items, or combine orders. We will email you the changes and Carbon Copy ourselves on the email so that we have it in writing.
I live in a sketchy neighborhood and packages get stolen.
If you live in a bad area where people steal packages, we do offer a signature confirmation option. There will be a surcharge that will be charged but is extremely worth it. If your package is stolen there is no way for us to verify it since we can only go off of a USPS tracking number so we cannot replace it.
How soon after my order is paid for is it shipped?
Generally, within 24-48 hours. If there is a pre-sale then obviously it will take longer but a proper time frame will be expressed to you.
How do I track my order?
You will be emailed a tracking number. The email will be titled “NSB is sending you a package” Please search your email for any email for that phrase and it will show up. If not please feel free to email us and we will find it for you.
Will you sell me less seeds than listed on the package?
No. We cannot open a pack of seeds and sell at a different quantity than what is intended. We are well aware that some seeds banks will. We are not one of them, and frankly any bank that would is not trustworthy.
I am missing an item!
Oh no! That’s not good! Luckily, we take a photo of each and every order. The very last step prior to packaging the seeds is a photo. We lay all the items out around the shipping address and order number so that it can be clearly seen in a photo and snap a picture. If you’re missing an item please call or email us, reference your order number and we will go back and look at the photos. If your item is in fact missing in the photo, we will send it out to you right away. If it is pictured, however, we will email you the photo and suggest that you look again in your package. We cannot replace any items we know were placed in the shipment.
What is your return policy?
Refunds can be made up to the point where they are shipped. Once they are shipped no refunds or exchanges will be accepted. No exceptions.
How do seeds come?
Seeds come sealed in original breeder packaging.
Do you offer grow advice?
No. Seeds are SOLD AS NOVELTY ITEMS ONLY we do not offer any grow advice EVER! There are many different forums and YouTube channels that are specifically designated to answer any questions you may have.
I have a problem with my seeds!
Our job is to facilitate the transaction between the breeder and customer. They come in original tamper proof packaging that has not been opened or disturbed. We cannot control what happens with the actual seeds themselves. Any issues regarding your seeds at all must be handled directly with the breeder. We can help facilitate a conversation to clear up issues, up to and including replacing seeds directly from the breeder. However, it is at the discretion of the breeder, not United Seed Bank. Some breeders will replace seeds, some won’t.
Please ask at the time of purchase for more information regarding any breeders policy so that we can direct you in a better manner. Once again United Seed Bank cannot replace seeds, as our job is only to get them to you.
My seeds didn't germinate, will you replace them?
Please do not contact us about this type of issue. Seeds are sold as NOVELTIES and are NOT meant for any other use. For problems of this sort, please contact the BREEDER DIRECTLY. Please note that THEIR DECISIONS ARE FINAL, we cannot offer replacements or refunds in such cases.
How many seeds per pack?
Unless otherwise noted they are 10 seeds per pack. If the seeds are (F), they will be listed as (F). If they are auto flower, they will say auto flower. If they are not listed as (F) or as autos, then they are regular.
I got my seeds now I'm going to call fraud to my credit card company and get my money back!
Don’t try this. Seriously you won’t like the outcome…. IF your considering this then the following will happen:
Our credit card processor will provide your credit card company with your IP address when the order was processed along with all correspondence for the order. Proving that you did in fact order from us.
Your credit card company will then refund US the payment and levy a fine against you. Generally, they will then close your account and put you on the Master Card black list. This is a very unpleasant list, which is full of people who try to run credit card scams, generally making it extremely hard to get another credit card again.
We will share your name with all of the other seed banks as a thief. All seed banks do keep a burn list of customers who steal and when one of us gets ripped off, ALL of us add your name to the list. So although you think you can run a scam on us, not only will you not get away with it, but you’ll be subsequently banned from the majority of other seed banks as well.
ITS NOT WORTH IT. IT NEVER WORKS OUT IN YOUR FAVOR. DO NOT TRY IT.